Hotel Zelos Frequently Asked Questions
Please visit the City and County of San Francisco website for up-to-date information on travel guidelines and requirements for travelers coming to the area.
In light of new COVID-19 variants and airline cancellations, we highly recommend travel insurance for all guests. Current hotel cancellation policies remain in effect regardless of COVID-19 circumstances.
In accordance with State and City-mandated restrictions, guests 12 and older are required to show proof of vaccination and photo id when attending an event on property, dining in a hotel restaurant, or utilizing the hotel gym.
Please visit the City and County of San Francisco website for up-to-date information on vaccine requirements in the destination and how to get verification for your COVID-19 vaccine status.
In alignment with state and county guidelines, guests are required to wear face masks in all indoor settings — regardless of vaccination status. Guests that are fully vaccinated are not required to wear face masks or practice social distancing in outdoor settings.
Guests that are not fully vaccinated are required to wear face masks and maintain six feet of physical distance in public areas and when interacting with Viceroy colleagues and other guests.
Please check with the hotel directly for the most updated information.
Daily housekeeping service is provided. If you would like to opt out of the daily service, you may do so at check-in. In compliance with safety guidelines, we ask that Hotel Zelos guests not to be present in the room during service.
Yes, Hotel Zelos has a mandatory guest amenities fee per night per room. The following amenities for all our guests will be included at a nominal charge of $29 per night (plus tax). For packages delivered to the hotel, a $3 fee per package will be charged.
Fee includes, but is not limited to, the following:
- Welcome amenity on arrival
- Fresh brewed coffee & tea
- $10 credit to the in-room mini bar, in-room dining or Dirty Habit Restaurant per stay
- Bike rentals – as available
- Borrow Bar – Various amenities are available at the front desk
- Daytime access to the Zelos lounge including infused beverages, Wi-Fi
- Various neighborhood discounts
- 24-hour fitness center access
- Premium internet access
- Local phone calls (up to 60 minutes)
- Printing services
You may cancel your reservation without penalty until 3pm local hotel time, two days prior to arrival (48 hours). Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.
Our dress code is hip and casual.
Taxis are available 24/7 and can be arranged via our front desk. Please allow a 15-minute grace period between ordering a taxi and its arrival.
No. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.
We always do our best to accommodate early check-in and late check-out requests, however, these will be honored on an availability basis. Normal check-in time is 3:00 PM and check-out is at 12:00 PM.
Early Check-In Fees:
- 10:00 AM check-in $65 +tax,
- 12:00 PM check-in $55 +tax
Late Check-Out Fees:
- 3:00 PM check-out $75 +tax
- 6:00 PM check-out $125 +tax
Hotel Zelos is conveniently located 14.2 miles from San Francisco International Airport (SFO), and is approximately 30 minutes away by car or taxi.
Hotel Zelos offers valet parking for $55/night plus tax.
At Hotel Zelos, we offer both down and hypo-allergenic pillows for our guests.
Hotel Zelos offers a wide range of room categories to meet your needs. Please see detailed descriptions under the accommodations section of this website.
Breakfast is not included in Hotel Zelos' room rates.
Rollaway beds can be placed at $30 per night (based on room type and availability).
Recreation and Entertainment
Our 6th floor fitness studio features high-tech work out equipment, as well as yoga and Pilates gear.
Hotel Zelos is located near many of San Francisco’s best attractions, including the historic cable-car turnaround, Fisherman’s Wharf, Union Square, Chinatown, the Aquarium of the Bay, the Ferry Building and more.
For more information regarding our hotel ADA accessible features, please visit our Accessibility page.
Complimentary WiFi is offered in all common areas of the hotel. Complimentary standard WiFi is available in guestrooms for up to three devices.
Pets are welcome - subject to a one-time $75 deep cleaning fee per reservation. There is no weight limit. Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.
For more information, visit our Pets section.
There are many consulate offices located in downtown San Francisco. Further information can be accessed via our Chamber at http://www.sfchamber.com/.